A step-by-step guide for operators on how to announce and explain the new storage fee structure to members.

Introducing a new fee structure can feel challenging, but with clear communication, your members will understand the benefits of the new system. This guide helps you announce storage fees in a way that's transparent, helpful, and builds trust.

Before You Announce

Prepare Your Information:

Before reaching out to members, make sure you have:

• Finalized your thresholds and storage fees
• Reviewed examples to share with members
• Prepared answers to common questions

Key Message:

Frame this as a positive change that creates predictability and fairness. Members get a monthly allowance before any fees apply, and those who actively manage their mail won't be affected.

Timeline for Communication

Recommended Schedule:

30 - 15 Days Before Implementation:

• Send initial announcement email
• Post information on your member portal or website
• Prepare FAQ document